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Our Newsletter


Delivery

Packaging

1) For safe delivery, the return address is printed at the back of every parcel.

2) All deliveries are made during working hours and on weekdays only.

3) All products are mailed out in a nondescript package with no indication as to the contents. All products are double checked, safely wrapped and are discreetly packed before mailing to protect your privacy. Gift box and gift bag options are also available at checkout.

Delivery Service

1) We use SingPost Delivery Service for Local Shipping.

2) Local Shipping Options include Normal Mail, Registered Mail, Smartpac Postage and Courier Service. All shipping charges will be calculated at checkout. The standard delivery times are:

Normal Mail (Local) - 3 to 6 working days
Registered Mail (Local) - 2 to 4 working days
Smartpac Postage (Local) - 1 to 3 working days
Courier Service (Local) - 2 to 3 working days
Do note that these delivery timeframes represent an estimate and may vary accordingly depending on the efficiency of SingPost's service during public holidays and peak seasons.

* Free Normal Mail will be provided for all Newsletter Subscribers!
* Free Registered Mail will be provided with minimum purchase of S$200.
* Inner Desire will not be held liable for any lost parcels / damaged items mailed out using normal mail service. However, our customer service team will work with you to submit a request for the necessary follow-up with SingPost.

3) We can ship to virtually any address in the world and we use both SingPost and DHL service for overseas shipping. Overseas Shipping charges and duration will depend on the destination and the choice of shipping mode. For further queries and rates for Overseas Shipping, please email us at customerservice@inner-desire.com.

4) Please note that the shipping charges are weight-based and the weight of any such item can be found on the individual product page.

5) For instock items, they will be mailed out within 1 - 2 Business Days once payment is verified. For pre-order and backorder items, they will take about 1 - 2 weeks to arrive in Singapore and we will send you a notification email once they arrive. Should there be a delay in the arrival of the stocks, we will keep you updated via email.

 

Note

Please be informed that our current in-stock items are limited. All purchases will be on a backorder basis once our in-stocks are sold out and the estimated waiting time for backorder is 1 - 2 weeks from the date of payment.

Thank you for your understanding.