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Our Newsletter


Frequently Asked Questions

Q: How can we contact Inner Desire?

You may contact us by sending an email to customerservice@inner-desire.com or by leaving a message for us at the "Contact Us" section.

 

Q: Where do your products come from?

We strive to source the best that fashion in Asia has to offer. We have also recently launched our own self-manufactured label so do show your support for our designs!

 

Q: How often do you update your catalogue?

We bring in a variety of new styles and selections monthly.

 

Q: How can I be informed of the latest updates?

Simply sign up for our Newsletter and you will automatically be added to our mailing list.

 

Q: What happens when an item is Pending / Sold Out / Unavailable / Out of Stock?

When that occurs, simply add the item to your wishlist or send us an email at customerservice@inner-desire.com. We will contact you should any deals fall through or if additional pieces are made available.

 

Q: What is a backorder? 

When we run out of in-stocks for a particular item, we may open a backorder request. This means that we are placing a request with our suppliers to re-manufacture the item in accordance to the demands received.

For such cases, we require payments to be made prior to the backorder request with our suppliers. Stocks will usually take approximately 1 - 2 weeks to arrive in Singapore.

 

Q: How are my items mailed to me?

Local Shipping Options include Normal Mail, Registered Mail, Smartpac Postage and Courier Service. Free Normal Mail will be provided for all Newsletter Subscribers.

* Free Registered Mail will be provided with minimum purchase of S$200.

We can ship to virtually any address in the world and we use both SingPost and DHL service for overseas shipping.  Overseas Shipping charges and duration will depend on the destination and the choice of shipping mode. For further queries and rates for Overseas Shipping, please email us at customerservice@inner-desire.com.

Please note that the shipping charges are weight-based and the weight of any such item can be found on the individual product page.

For instock items, they will be mailed out within 1 - 2 Business Days once payment is verified.

For pre-order and backorder items, they will take about 1 - 2 weeks to arrive in Singapore and we will send you a notification email once they arrive. Should there be a delay in the arrival of the stocks, we will keep you updated via email.

 

Technical Issues:

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